Privacy Policy Statement

This privacy policy outlines how we collect, use, and protect your personal information when you engage with our narrative structure analysis services. We are committed to safeguarding your privacy and acting transparently.

Collected Information Types

We collect essential information to support our service delivery, respond to inquiries, and improve your user experience.

• Information you provide directly, such as name, contact details, and manuscript submissions.
• Technical data like browser type, IP address, and interaction logs collected automatically.
• Correspondence and messages exchanged through our forms or direct email channels.
• Feedback and usage data to help refine analytical tools and client support.

How We Use Information

Collected data is applied only for service provision, improvement, and required legal compliance.

• To fulfill requested analytical and feedback services provided to you.
• To process and respond to questions, requests, or submissions efficiently.
• To maintain security, manage platform integrity, and prevent misuse or fraud.
• To enhance analytics, resource quality, and client support processes.

Legal Data Basis

We process personal information using lawful bases consistent with South African law and GDPR principles.

Information is processed where necessary for performance of contracts, compliance with legal obligations, fulfilling legitimate interests, or with your explicit consent.

Sharing Information

Your personal data is never sold. It is only shared for essential operational or legal purposes.

• Where needed, trusted data processors or service providers may access limited information for delivering requested services.
• Legal obligations may require disclosure to regulatory authorities.
• In situations involving actual or suspected fraud or security incidents, data may be shared to ensure service integrity.

Data Security

We use appropriate safeguards to protect personal information from misuse, unauthorised access, or disclosure. Our team is trained on data confidentiality and privacy protocols, and your manuscripts are kept with strict access limits.

Your Data Rights

You may request to review, correct, or delete your personal information at any time, subject to legal requirements.

• Obtain access to your stored personal data or request copies for review.
• Request corrections for inaccurate or incomplete information.
• Withdraw consent or object to data processing for certain purposes.
• Request erasure of your personal information, where legally permissible.

Cookie Use Policy

Cookies are used to improve your experience, analyze site traffic, and remember preferences. You may adjust cookie settings at any time in accordance with our cookie policy.

Cookie Policy Cookie Policy

Contact Us

For questions or concerns about privacy, contact us by email or phone. We aim to assist you promptly and transparently.

Policy Updates and Changes

This policy may be updated periodically. Changes will be posted here, and your continued use indicates acceptance.